Contact Us
We are happy to help with trades, games, your account or anything else. Open a support ticket with as much detail as you can, and we will get back to you as soon as possible.
Support ticketsTalk to our teamFor account, trade, withdrawal, privacy and responsible gaming requests. Sign in with Steam to open a ticket, so we can see which account it is about. We aim to reply within 24 hours.Open a support ticket
Before you write
- Deposit not showing? For protected CS2 deposits, the full-credit option stays pending until protection is cleared and the trade is confirmed. If you choose partial credit, the portion shown on the deposit page is credited after acceptance and the remainder stays pending. A finished site countdown does not by itself confirm release by Steam.
- Withdrawal pending? Make sure your Steam Trade URL in settings is correct and your Steam inventory is public.
- Want to check a result? Every round can be verified on the provably fair page.
- Need a break? See how to take a break or exclude yourself on the responsible gaming page.
Stay safe
Our staff will never ask for your Steam password, Steam Guard codes or API key, and will never ask you to accept a trade offer outside the site. If someone claims to be from CS2Bolt and asks for any of these, it is a scam.